Tovanix Refund Policy

The Tovanix Refund Policy defines eligibility, proration rules and settlement timeframes per business line:

• Cloud servers: time-based billing — refunds are prorated for unused time back to your account balance; consumed usage is settled at actual rates
• Domain registration / renewal: orders accepted by the registry are irreversible; orders that fail due to platform issues are refunded in full
• Subscription services (proxy, SMTP plans, dedicated mailboxes): refunded pro rata for remaining full billing cycles; the active cycle is non-refundable
• Virtual cards: card balances can be returned to your account balance at any time; issuance fees are non-refundable, and balances settle automatically on card closure
• On-chain transactions (multi-chain payments / TRON energy): blockchain transactions are irreversible — confirmed orders are settled per actual on-chain execution
• Account balance: unspent deposits can be refunded via the original payment route after security verification, minus channel fees

Submit a support ticket from the console to request a refund — our team responds within 24 hours, and every step of the process is logged and auditable.