Tovanix Terms of Service
Tovanix Terms of Service, covering rights and obligations across multi-chain payments, energy, virtual card, cloud, SMS / SMTP, AI API, and proxy subscriptions.
Tovanix Terms of Service
Effective Date: May 20, 2026 · Last Updated: October 4, 2026
Welcome to Tovanix (hereinafter referred to as the "Platform," "we," "us," or "our"). Tovanix is a comprehensive digital infrastructure services platform operated by Astrenix Inc., providing you with multi-chain cryptocurrency payment, multi-chain instant swap, TRON energy rental, virtual credit card, cloud server, SMS verification with dedicated email, SMTP aggregation API, proxy subscription, AI API relay, and related services.
Please read these Terms in their entirety carefully before using the Platform's services. By completing account registration, logging in, or using any of the services, you represent that you have fully read, understood, and agreed to be bound by all provisions of these Terms, and these Terms shall be legally binding upon both you and the Platform.
These Terms constitute the master agreement between you and Tovanix. Certain business modules are governed by module-specific terms (such as the Virtual Credit Card User Agreement, the AI API Service Agreement, and the Business Module sections of the Refund Policy). In the event of any conflict between such module-specific terms and these Terms, the module-specific terms shall prevail.
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1. Operating Entity
| Item | Details |
|---|---|
| Company Name | Astrenix Inc. |
| File Number | 20261586266 |
| Date of Incorporation | 2026-05-18 |
| Jurisdiction | Colorado, United States |
| Entity Type | Corporation |
| Registered Office Address | 1500 N GRANT ST STE R, Denver, CO 80203, United States |
| Company Status | Good Standing |
| Service Brand | Tovanix (primary domain tovanix.com; API domain api.nexcore.io) |
| Contact Email | [email protected] / [email protected] |
All products, brands, intellectual property, and legal liability of the Tovanix platform vest in Astrenix Inc. as the responsible entity.
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2. Definitions
For ease of reading, the terms used in these Terms are uniformly defined as follows:
"User," "you," or "your": refers to the individual or organization that registers for and uses the Tovanix services.
"We," "us," "the Platform," or "Tovanix": refers to Astrenix Inc. and the Tovanix comprehensive digital infrastructure services platform operated thereunder.
"Services": refers to all products, features, technologies, interfaces, documentation, and other offerings provided by the Platform.
"Account": refers to the unique identity credential you register with Tovanix and all data associated therewith.
"Crypto Assets": refers to cryptocurrencies such as BTC, ETH, USDT, USDC, and TRX involved in your use of the Platform.
"API": refers to the programmatic interfaces made available by the Platform, together with the accompanying SDKs, Webhooks, and related tooling.
"Module-Specific Terms": refers to supplementary agreements published for a single business module that are binding upon the users of that module.
3. Account Registration and Security
3.1 Eligibility
You must be at least 18 years of age and possess full legal capacity.
If you register on behalf of an organization, you must have valid authorization to accept these Terms on behalf of that organization.
The laws of your jurisdiction must not prohibit you from using the relevant services of the Platform (for example, certain countries prohibit cryptocurrency trading, virtual card issuance, or cross-border SMS services).
You must not be located in any country or region listed on the sanctions lists of U.S. OFAC, the EU, the UN, or the UK, and you must not be an individual or entity named on any of the foregoing sanctions lists.
3.2 Account Security
You are the sole party responsible for your account, and you shall:
Set a strong password and change it periodically;
Enable two-factor authentication (2FA);
Safeguard credentials such as API Keys, Webhook signing secrets, and encryption private keys;
Log out promptly after use on shared devices;
Immediately deactivate your API Keys and contact customer support upon discovering any account anomaly.
Any loss arising from your failure to safeguard your credentials (including, without limitation, funds being transferred away or charges incurred through API abuse) shall be borne solely by you.
3.3 Identity Verification and Compliance
The Platform permits anonymous registration. KYC is not a prerequisite for normal use of any business line, and there is no KYC tier or enrollment process for accounts in good standing. Only when an account has actually been restricted and its owner appeals to have the restriction lifted may we request identity-verification materials relevant to that case for human review. A declined payment or risk alert alone does not create a KYC requirement.
See the AML and Compliance Policy for account-review details.
4. Description of Services
4.1 Scope of Services
The Platform offers ten (10) major business modules; the functionality of each module is described on the corresponding product page and in the API documentation. All Services are provided on an "AS IS" and "AS AVAILABLE" basis.
Individual business modules may additionally be governed by module-specific agreements:
Virtual Credit Card → Virtual Credit Card User Agreement
AI API Relay → AI API Service Agreement
Cloud Server → Cloud Server Service Agreement
For other modules, please refer to the corresponding product pages in the console
4.2 Pricing
The pricing rules and billing methods for each product are as displayed on the "Pricing" page of the console or on the order page
We reserve the right to adjust pricing at any time; notice will be given seven (7) days in advance via announcement or in-platform message. If you do not accept the new pricing, you may cease using the Services before it takes effect
Cryptocurrency market prices are highly volatile; exchange-rate conversion shall be based on the real-time rate at the time the order is placed
4.3 Deposits and Refunds
Account balances are denominated in U.S. dollars (USD), and deposits are supported in multiple cryptocurrencies, including USDT, USDC, TRX, BTC, and ETH
Cryptocurrency deposits are irreversible: once an on-chain transaction is confirmed, it cannot be returned via the original route. If funds are sent to an incorrect address or over an incorrect network, they may be permanently lost
Service refunds: service fees already consumed and deducted shall be handled in accordance with the Tovanix Refund Policy; module-specific refund rules take precedence over the general refund policy
5. Crypto Asset Risk Disclosure
Important Notice: Crypto Assets involve a high degree of complexity and uncertainty. Before using any Platform services involving Crypto Assets, you must fully understand and assume the following risks at your own responsibility:
1. Market risk: Crypto Asset prices are extremely volatile and may rise or fall sharply, or even drop to zero, within a short period
2. Technical risk: Blockchain networks may experience service interruptions or asset losses due to upgrades, attacks, forks, or similar events
3. Regulatory risk: Regulatory policies concerning Crypto Assets differ across jurisdictions and change frequently; you are solely responsible for confirming that your use of the Services is permitted under the laws of your locality
4. Operational risk: Losses caused by user errors—such as sending to an incorrect address, selecting an incorrect network, or losing private keys—are irrecoverable
5. Third-party risk: Third parties such as upstream exchanges, cross-chain bridges, and custodians may present risks including abscondment, security breaches, or regulatory sanctions
6. Force majeure: Unforeseeable events such as war, natural disasters, and governmental actions may affect the availability of the Services
You acknowledge that you have fully understood the foregoing risks and voluntarily assume all consequences arising from your use of Crypto Assets.
6. User Code of Conduct
You undertake that you will not use the Platform to engage in any of the following:
6.1 Unlawful Activities
Money laundering, terrorist financing, sanctions evasion, bribery, or tax evasion
Selling contraband, narcotics, weapons, obscene content, or child sexual abuse material (CSAM)
Perpetrating fraud, pyramid schemes, illegal fundraising, Ponzi schemes, or darknet transactions
Infringing upon the intellectual property, privacy, or reputational rights of others
Any activity prohibited by the laws of your locality or of any jurisdiction in which the Services are provided
6.2 Platform Abuse
Using the API to conduct large-scale spam email, harassing SMS, crawler attacks, or credential stuffing
Reverse engineering, cracking, or gaining unauthorized access to the Platform's internal systems
Exploiting vulnerabilities to steal the data or funds of others
Multi-account cheating, volume manipulation, or fee-rate circumvention
Providing "secondary resale" services substantially identical to the Platform, or repackaging the Platform's APIs and marketing them externally as your own product
6.3 Abuse of Third-Party Services
Using the Platform's SMS or SMTP services to send phishing, fraudulent, or extortionate content
Using the AI API to generate content that is unlawful, non-compliant, or in violation of upstream provider policies (see the usage policies of the respective AI vendors)
Using proxy subscriptions to access services prohibited by the laws of your locality
Using virtual credit cards for money laundering, cash-out schemes, or circumvention of merchant compliance checks
In the event of any violation of the foregoing, we shall be entitled to immediately suspend your account, withhold the relevant funds pending investigation, and reserve the right to pursue legal liability.
7. Platform Rights
7.1 Service Changes
We reserve the right to modify, suspend, or terminate any Service at any time, including, without limitation:
Adding, modifying, or discontinuing product features
Adjusting API interfaces and protocols (a migration guide will be published fourteen (14) days in advance)
Discontinuing services in specific regions as required by laws and regulations
7.2 Account Actions
We shall be entitled to suspend or terminate your account under any of the following circumstances:
You violate these Terms or applicable laws and regulations
Prolonged inactivity (no login for more than 12 months and no remaining balance)
Requests by judicial authorities or regulatory bodies
The Platform reasonably determines that your conduct poses a material risk to other users or to the Platform
7.3 Fund Actions
In cases of suspected illegality, non-compliance, fraud, or judicial freezing, we shall be entitled to temporarily freeze the balance or Crypto Assets in your account until the investigation is concluded or the judicial process is completed.
8. Intellectual Property
All intellectual property of the Platform—including its marks, trademarks, logos, copyrights, patents, trade secrets, source code, and UI designs—is owned by Astrenix Inc. or its lawful licensors
You are granted only a limited, non-exclusive, non-transferable, and revocable license, solely to use the Platform's Services in a manner permitted by law
Without our prior written authorization, you may not copy, modify, distribute, decompile, create derivative works from, or otherwise commercially exploit the Platform's intellectual property
The intellectual property in content you submit to the Platform via the API, console, email, or otherwise (such as email templates, domain information, and AI prompts) remains yours. You grant us a license to use, store, and transmit such content to the extent necessary to provide the Services to you.
9. Disclaimers and Limitation of Liability
9.1 Service Quality Disclaimer
We use our best efforts to ensure the availability, security, and accuracy of the Services; however, we shall not be liable for:
Losses arising from your violation of these Terms
Service suspensions caused by force majeure (natural disasters, war, governmental actions, network outages, etc.)
Losses caused by failures of third-party services (upstream APIs, blockchain networks, payment channels, exchanges, etc.)
Losses caused by your operational errors (sending to an incorrect address, selecting an incorrect network, losing credentials, etc.)
Losses caused by price fluctuations in the Crypto Asset markets
Issues caused by factors outside our control, such as your devices, network environment, or operating system
9.2 Liability Cap
To the maximum extent permitted by applicable law, and regardless of the legal theory relied upon (breach of contract, tort, strict liability, or otherwise), the aggregate liability of Astrenix Inc. to you shall not exceed the total amount of service fees actually paid by you to the Platform during the preceding twelve (12) months.
Under no circumstances shall we be liable for the following losses:
Indirect, special, or punitive damages
Loss of profits, loss of business opportunity, or loss of goodwill
Loss of or damage to data (except where caused by our gross negligence)
Third-party claims
9.3 Independent Judgment of the User
All information provided by the Platform (including price quotations, market analyses, product recommendations, and technical documentation) is for reference only and does not constitute investment advice, legal opinion, or professional consultation. You shall make decisions based on your own judgment and bear the consequences thereof.
10. Third-Party Services
Certain features of the Platform rely on third-party services (such as AI vendors including Anthropic, OpenAI, and Google; Cloudflare; the TRON network; and various cryptocurrency exchanges). Such third-party services are governed by their respective terms of service:
Your use of the relevant features constitutes your agreement to comply with the applicable third party's terms
We shall not be liable for any interruption, change, policy adjustment, or abscondment of third-party services
When a third party changes its services, we will use reasonable efforts to maintain compatibility, but we do not guarantee fully seamless integration
11. Changes to and Termination of the Services
11.1 Termination by You
You may terminate your use of the Platform at any time via "Account Deletion" in the console. Upon deletion:
Your account and personal information will be handled in accordance with the Privacy Policy
Unused balances may be refunded in accordance with the Refund Policy
Deletion does not relieve you of any obligations under these Terms that remain unperformed
11.2 Termination by Us
We may terminate your account immediately, without prior notice, under any of the following circumstances:
You violate these Terms and fail to remedy the violation within a reasonable period after notice
You engage in unlawful activities or termination is required by a judicial authority
The Platform undergoes business restructuring or ceases operations
Following termination, the provisions of these Terms concerning intellectual property, disclaimers, limitation of liability, and governing law and dispute resolution shall survive.
12. Governing Law and Dispute Resolution
12.1 Governing Law
The formation, effectiveness, interpretation, performance, and dispute resolution of these Terms shall be governed by the laws of the State of Colorado, USA, without regard to any conflict-of-laws rules.
12.2 Dispute Resolution
Any dispute arising out of or in connection with these Terms shall first be resolved through amicable negotiation between the parties. If negotiation fails:
Individual users: either party may bring an action before a court of competent jurisdiction at the location of the registered office of Astrenix Inc. (namely, Denver, Colorado, USA)
Matters involving Crypto Assets, enterprise users, or similar circumstances: upon the written agreement of both parties, the dispute may be submitted to JAMS (a U.S. arbitration institution) for confidential arbitration in Colorado, conducted under the JAMS Streamlined Arbitration Rules
12.3 Class Action Waiver
To the extent permitted by applicable law, you agree to assert claims in respect of any dispute solely in your individual capacity, and not to bring claims in the form of a class action, class arbitration, or representative action.
13. Miscellaneous
13.1 Entire Agreement
These Terms, together with the Privacy Policy, the Anti-Money Laundering and Compliance Policy, the Refund Policy, the Data Processing Agreement, and the module-specific agreements for each business module (such as the Virtual Credit Card User Agreement and the AI API Service Agreement), constitute the entire agreement between you and Astrenix Inc. and supersede all prior oral or written understandings.
13.2 Order of Precedence
In the event of a conflict among the agreements, they shall apply in the following order of precedence:
1. Module-specific agreements (with respect to matters specific to that module)
2. Anti-Money Laundering and Compliance Policy (compliance matters)
3. Refund Policy (refund matters)
4. Data Processing Agreement (data processing matters)
5. Privacy Policy (personal information matters)
6. These Terms of Service (master agreement; catch-all)
13.3 Severability
If any provision of these Terms is held to be invalid or unenforceable, the validity of the remaining provisions shall not be affected.
13.4 No Waiver
Our failure to exercise, or delay in exercising, any right under these Terms shall not constitute a waiver of that right.
13.5 Assignment
You may not assign your rights or obligations under these Terms to any third party without our prior written consent. We may assign these Terms to an affiliate or a business transferee upon notice to you.
13.6 Notices
Notices given by us to you through any of the following means shall be deemed effectively delivered:
In-platform messages
The email address you provided at registration
Website announcements
Prominent notices within the console
13.7 Language Versions
The Simplified Chinese version of these Terms shall prevail. Other language versions we provide are for reference only; in the event of any conflict with the Chinese version, the Chinese version shall control.
14. Amendments to These Terms
We reserve the right to amend these Terms at any time. Material changes will be notified through the following means:
An announcement on the website homepage
In-platform messages or email notices to all registered users
Public notice at least fourteen (14) days before the changes take effect
Continued use of the Services constitutes acceptance of the amended Terms; if you do not agree, you may delete your account before the amendments take effect.
15. Contact Us
If you have any questions about these Terms or require assistance, you may contact us through the following channels:
Ticket system: Log in to the console → Ticket Center → Create a ticket (select "Legal Inquiry" as the category)
Community: https://tovanix.com/community
Legal email: [email protected]
Operating entity: Astrenix Inc. (File #20261586266)
Registered office address: 1500 N GRANT ST STE R, Denver, CO 80203, United States
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Thank you for choosing Tovanix. We look forward to building a safer, more efficient, and more open digital infrastructure services ecosystem together with you.
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