Verify Support Staff · Confirm They Are Genuine Tovanix Support

Someone on Discord / Telegram / WeChat claims to be Tovanix support? An avatar and a nickname prove nothing. Genuine staff will proactively give you an 8-character one-time code; enter it on this page to verify.

• Codes are issued by official staff from the admin console and expire automatically within 10–60 minutes, so an intercepted code cannot be reused for long
• A successful check shows an official ID card: card number, issue time, expiry and an anti-counterfeit check
• Genuine or not, Tovanix will never ask for your login password, private key, seed phrase or 2FA code
• Staff will never ask you to transfer to a "personal address" or "internal wallet", install third-party "security software" or grant remote control
• If the check fails or something feels off: stop any transfer, do not click their links, and re-confirm through the official channels

Frequently Asked Questions

How do I know whether the person contacting me is genuine Tovanix support?

Ask them for the 8-character code and enter it on this page. Genuine staff give it proactively; an avatar, a nickname or a screenshot of an "internal badge" proves nothing.

The code shows as invalid. What does that mean?

Most often the person is not official support. Otherwise the code has expired (they auto-expire in 10–60 minutes), was revoked, or was mistyped. When in doubt, stop all transfers and contact us through the official channels.

What will official support never ask me to do?

They will never ask for your password, private key, seed phrase or 2FA code, never ask you to transfer to a personal address, and never ask you to install software or grant remote access. All top-ups and withdrawals happen only on the official website.

Related pages: Contact Tovanix Team · Trust Center · Verify Official Channels and Public Claims · About Tovanix · 8-Business Digital Infrastructure