Dear users:
To reduce the risks of card theft, repeated card testing, and account abuse, the platform has implemented layered protection for some fiat deposit methods and abnormal account operations. Deposit order restrictions, individual payment failures, and account restrictions are different situations; please refer to the specific prompts displayed on the page.
1. Security Restrictions on Deposit Orders
Some fiat deposit methods set per-transaction actual payment amounts, rolling 24-hour/7-day/30-day cumulative amounts, and 24-hour new order count limits per account. The effective limits for different accounts are subject to the page prompts. When a limit is reached, new deposit orders may temporarily not be created; completed deposits and account balances will not be deducted as a result. Uncompleted orders may occupy available credit; for orders where late payment may still occur, the credit will be temporarily reserved and released after the payment risk window ends.
This fiat deposit restriction does not apply to on-chain deposits and 欧意 internal transfers. Other available deposit methods are subject to the deposit page display.
2. Difference Between Account Restrictions and Payment Failures
If a transaction is rejected by the payment channel or card issuer, triggers a deposit limit prompt, or receives a risk control alert, it does not mean the account has been restricted. The platform will verify abnormal behavior based on multiple pieces of information; only when the account status changes will the relevant page clearly indicate it. Restricted accounts can still view their status, contact customer service, and submit an appeal.
Normal accounts do not need to complete unified identity verification to use platform services. Only when applying to lift account restrictions and the appeal page requires it do you need to submit verification materials as prompted.
3. How to Handle When You Encounter Prompts
Deposit limit reached: Check incomplete orders, wait for the limit to be released as prompted on the page, or choose another available deposit method. Do not bypass restrictions by splitting orders or using multiple accounts.
Only a single payment failed: First check the payment information and contact the card issuer as appropriate; if you need platform assistance, please provide the order number via a ticket.
Account shows as restricted: After logging in, follow the account page prompts to submit an appeal or contact online customer service; if you cannot log in, you can access "Account Appeal" from the login page.
Do not provide complete card numbers, ID documents, passwords, verification codes, private keys, or other sensitive information in public community posts or private messages. The platform will review possible false flags and handle them based on the verification results. Thank you for your understanding and cooperation.