Using the digital store

Gift cards, memberships and software licences, ordered from your account balance:

• Automatic fulfilment issues immediately on payment; manual fulfilment takes roughly 30 minutes to 2 hours in working hours
• Stock is shown as a band (plenty or running low), and ordering beyond it raises an out-of-stock message
• Viewing a code for the first time counts as accepting delivery, so check it works as soon as you have it
• Subscription products auto-renew from your balance and can be switched off at any time; cancelling keeps the current period to its end date
• After-sales covers only invalid codes and already-redeemed codes, raised within 24 hours of delivery; the wrong region or variant is not covered

Frequently Asked Questions

Can I return something bought by mistake?

Codes are non-refundable once sold and the wrong region or variant is not covered. After-sales handles only invalid and already-redeemed codes, raised within 24 hours of delivery.

Does cancelling a subscription stop it immediately?

No. The current period stays usable to its end date and only future renewals stop; you can also renew immediately by hand from My subscriptions.

Related pages: Help Center · Guides & FAQ · Digital Store · Global Digital Goods, Delivered in One Place · Topping up and your balance