Tovanix

Using virtual cards

Issuing Visa / Mastercard / Discover virtual cards from your account balance, end to end:

Pick a BIN: rates, minimum top-up and intended use differ per BIN, and BINs are searchable by number
Issuing and top-ups bill your account balance; number, expiry, CVV and 3DS code are all visible live in the console
Card actions: top up (percentage fee), freeze and unfreeze (operation fee each way), return card balance while keeping the card
Submitting a closure request freezes the card, and the request cannot be withdrawn. If closure review is enabled, approval is required first. After closure is executed and balance recovery is confirmed, the funds are refunded to your account balance on the platform’s configured schedule. Check the time and refund status shown on the page. A zero balance produces no refund.
The billing address must match the cardholder details on file; issuers run an AVS check and a mismatch is declined

Frequently Asked Questions

Where does the balance go when a virtual card is closed?

Submitting a closure request freezes the card, and the request cannot be withdrawn. If closure review is enabled, approval is required first. After closure is executed and balance recovery is confirmed, the funds are refunded to your account balance on the platform’s configured schedule. Check the time and refund status shown on the page. A zero balance produces no refund.

What is the difference between freezing and closing?

Freezing temporarily disables the card; it can be unfrozen for an operation fee. A closure request first freezes the card and, if review is enabled, requires approval. Once closure is executed it is irreversible; the confirmed recovered balance is refunded to your account on the platform’s configured schedule.

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